Contact and Help
For questions or issues fill in the form, or email us directly at email@example.com.
Additional Information is Available Below this Form
How do I format my phone number to receive Spaceweather alerts messages?
Our service originates text messages from a number based in the United States.
Will I be charged for incoming SMS text messages if they come from a foreign number?
No, you will not be charged. Spaceweather Alerts will incur all costs for sending text messages to your phone number regardless of what country you are in.
How do I change my phone number in the Customer Portal?
Follow these instructions to change your phone number in the Customer Portal:
Can I update my name, email address, username or other information?
Yes, absolutely. Log in to our Customer Portal at any time to update your account information. Once you have logged in, click on the "My Profile" menu item and then click "Edit" under "My Addresses" to make changes.
Can I customize what alerts I receive?
Once you have registered for a subscription plan you can access your alert settings by going to:
You will need to log in using your userid and password that you specify or specified when subscribing for an alert plan.
Once you are logged in here is a sample of what the control panel looks like. This is for a Pro Plan subscriber account: