Yearly Subscriptions (Basic and Pro plans)
You have up to 30 days from the time you purchase your subscription to receive a full refund. Please write to email@example.com from the email address you have on record in our Customer Portal at https://www.spaceweatheralerts.com/customer-portal. This is likely the same email address you used when signing up and where you are receiving alerts.
If after 30 days you wish to receive a partial refund please write to firstname.lastname@example.org and let us know why you are requesting the refund and a decision will be made with 3 business days and you will be notified.
This website uses Braintree (a service of PayPal) as a virtual merchant to process payments for Spaceweather Alerts services. Refunds are made via Braintree to the credit card or PayPal account you used when subscribing. Please note that if payment was made in a currency other than US Dollars it is possible that the final refund will not exactly match the price you paid due to fluctuations in currency values over time.
Monthly Subscriptions (Basic and Pro plans)
You have 24 hours from the time you purchase a recurring, monthly subscription to receive a full refund. After this time simply cancel your subscription and you will continue to receive your subscription benefits until the end of the current billing period, at which time you will not be charged again.
If, for some reason, you feel you should receive a refund for your monthly subscription after 24 hours from the time you purchased our product, please write to us at email@example.com and let us know your reason and a decision will be made within 3 business days and you will be notified.
Canceling a Subscription
You can cancel via email to our support address or you can cancel by logging in to your account. Here is how to do either method:
Email firstname.lastname@example.org and let us know your account email address, name and when you would like us to cancel and we will take care of this for you. If you request a cancellation on the day of or just before your next charge and we don't cancel in time we'll issue a refund of that charge as well.
Log in to the Customer Portal at https://www.spaceweatheralerts.com/customer-portal. Click on the "Subscriptions" menu item, then click the "+" symbol next to the subscription item you wish to cancel. An option to cancel will be visible, press this to cancel your subscription.