We appreciate your business
You should receive a welcome text from us within the next few minutes to the phone number you used to purchase your subscription. If you do not receive this text, please email firstname.lastname@example.org for assistance.
If you wish to change the phone number you receive alerts to, go to your account settings and change your phone number online. To access your account settings, go to the Customer Portal section of this site.
See below for additional information.
1. How do I format my phone number to receive Spaceweather alerts messages?
Our service originates text messages from a number based in the United States.
If you are not using a US or Canadian phone number, then you need to enter your number as you would for international texts. This varies from country to country and often from regions within the same country.
How you enter your phone number depends on how your country implements international dialing to mobile numbers from outside your country.
Here are some examples:
- Chile: 56-99-555-1234
- Ghana: 233-20-555-0000
- United States and Canada: 1-555-888-0000
You can use this free website to determine how to enter your mobile phone number.
PLEASE NOTE: We will take care of adding any codes such as "00" or "+1" in front of numbers.
2. Will I be charged for incoming SMS text messages if they come from a foreign number?
No, you should not be charged. Spaceweather Alerts will incur all costs for sending text messages to your phone number regardless of what country you are in. The number that we use should appear on your phone as: +1 (760) 582-7216.
This number is for outgoing calls only. It will not receive texts if you send them and voice calls are not answered.
3. How do I change my phone number in the Customer Portal?
Follow these instructions to change your phone number in the Customer Portal:
A) Go to the Customer Portal and login with your email and password you provided when you purchased your subscription. You may already be logged in if you go to the portal just after purchasing your initial subscription .
B) Once you are on the Customer Portal page click on "My Profile."
C) Then, click on "Edit"."
D) Next, select "Verify/Update" your phone number.
E) Finally, click on "Save Address Changes."
You should receive a verification text within a few minutes to the phone number you just updated. If you do not please write to email@example.com and we will help you to resolve the problem.